Frequently Asked Questions
Q: I have a prescription from my doctor/vet, can I have it filled?
A:No, We sell pharmaceuticals exclusively to licensed medical and veterinary professionals. We do not fill prescriptions.
Q:Do you provide expedited shipping options?
A:We offer expedited shipping for most items. Please contact customer service or put a note in your order if you are requesting expedited shipping.
Q:Do you provide free shipping?
A:We provide free shipping to orders over $300. Some items and locations are excluded from this offer.
Q:How can I order?
A: You may order via our secure online website or you may send your order request via email or fax. We are available Monday - Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our international ordering line at +1 (847) 680-3050.
Q:What is the International Delivery Policy?
A:International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Med Vet International merchandise and shipping charges. FedEx International Express typically takes from 3-5 business days to reach our customers after the order leaves our warehouse, while US Postal Service Air Mail may take up to 8 weeks. If you have any questions about international orders, please e-mail us at firstname.lastname@example.org or call (847) 680-3050.