Frequently Asked Questions:
Q: I have a prescription from my doctor/vet, can I have it filled?
A: No, we sell pharmaceuticals exclusively to licensed medical and veterinary professionals. We do not fill prescriptions.
Q: Do you provide expedited shipping options?
A: Yes, we offer expedited shipping for most items. Please contact customer service or put a note in your order if you are requesting expedited shipping.
Q: Do you provide free shipping?
A: We provide free shipping to orders over $300. Some items and locations are excluded from this offer.
Q: How can I order?
A: You may order via our secure online website or you may send your order request via email or fax. We are available Monday - Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our international ordering line at +1 (847) 680-3050.
Q: What is the International Delivery Policy?
A: International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Med Vet International merchandise and shipping charges. FedEx International Express typically takes from 3-5 business days to reach our customers after the order leaves our warehouse, while US Postal Service Air Mail may take up to 8 weeks. If you have any questions about international orders, please e-mail us at firstname.lastname@example.org or call (847) 680-3050.
Q: How will becoming a member help me in the future?
A: If you become a member, you will be able to store your personal information for future ordering, join our optional mailing list, and check your order status any time you'd like. Becoming a customer will grant you access to keep track of your items, your orders purchased, easy reordering, wish lists, and even reward programs.
Q: How do I create an account?
A: Creating an account is simple, just go to Shopmedvet.com/member_register and set up your account information.
Q: Do you offer bulk pricing?
A: Yes. Most products have an alternate product of which is sold as a higher quantity. You must contact Customer Service for information regarding a certain product.
Q: What are closeout products?
A: Closeout products are products that have limited stock. Once out of stock, the product will no longer be sold.
Q: Do you have a Catalog? How do I get one?
Q: If I want your company to use my product, who do I contact?
A: You can contact our Customer Service Department at (800)-544-7521, they will direct you to someone qualified to help you as best as they can.
Q: How long do I have to take advantage of an Ad Code?
A: Every Ad Code has an expiration date that can vary. The expiration is visible next to every Ad Code promotion. For more information, contact Customer Support.
Q: How do I take advantage of your discounted products?
A: On the home page, there is a Current Savings Page that gives customers access to various campaigns. There is also a Promo Bar that offers great promotions.
Q: Can I view my bill online?
A: Yes, when logged into your account, click on "My Account" on the top right corner, and then select your Past Orders. This will show you a list of your past order history. Click on the order you are looking for, and the bill will be displayed, as well as a list of products for that bill.
Q: Why doesn't my last payment show up on my bill?
A: Your payment may have been received after your bill was printed. For updated information on received payments, log onto your account on www.shopmedvet.com, or contact Customer Service.
Q: How do I change my account information?
A: Customers can change their account information at any time by going to View Member Info. Customers can also contact the Customer Service Department for further assistance.
Q: Can I get a receipt sent to my email?
A: Customer Service Representatives can forward a receipt after checkout. Customers can also access Live Chat Support on the home page or contact the Customer Service Department at 1-(800)-544-7521.
Q: Can I sign into my account from my phone?
A: Yes, you can access your account from your phone. Customers can look at past history, update account information, and even place orders.
Q: I am moving to a new address, what is the best way to notify you?
A: Contact Customer Service at 1-(800)-544-7521. One of our customer service representatives will be able to update your account for you.
Q: How do I change my account password?
A: Password Changes are made here . When logged into your account, customers can access Live Chat Support for further assistance.
Q: How do I change my Email Address?
A: Email address changes are made at shopmedvet.com. When you log into your account, you may access Live Chat Support, or contact Customer Service.
Q: How do I Subscribe to your catalogs / emails / deals?
A: Visit our home page, and enter your email under "Join our Email List!"
Q: How can I replace an order I have already placed in the past?
A: When logged into your account, click on my account on the top right corner, then click on past orders. This will show you a list of your past order history. Simply click on the order you would like to replace, and click reorder. You can also select individual products by going to Easy Reorder when logged in. Contact Customer Service for a list of product codes on your last order.
Q: The item I want is out of stock, what do I do now?
A: Customers can access Live Chat Support or call the Customer Service Department. You can ask for a referral to a similar product, or information regarding re-stocking the product.
Q: What can cause my order to be delayed?
A: Your order can be delayed due to the following reasons:
- Failure to complete purchase order within 30 days.
- Major holidays or weekends.
- No response from customer service on an inquiry.
Q: Can I pay with multiple credit cards?
A: Yes, you will be able to use multiple credit cards as long as you contact the Customer Service Department by phone at 1-(800)-544-7521.
Q: I have additional questions, where can I go for answers?
A: Customers can access Live Chat Support, or call the Customer Service Department.