Frequently Asked Questions
When placing an order, the name on the order must be exactly the same as the name on the license. The address on your order must also match the address on your license. We cannot ship pharmaceuticals to any address not on the license.
Yes, please send your license firstname.lastname@example.org with your order number after you place your order.
No, we sell pharmaceuticals exclusively to licensed medical and veterinary professionals. We do not fill prescriptions.
Yes, we offer expedited shipping for most items. Please contact customer service or put a note in your order if you are requesting expedited shipping.
We provide free shipping to orders over $300. Some items and locations are excluded from this offer.
You may order via our secure online website or you may send your order request via email or fax. We are available Monday - Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our international ordering line at +1 (847) 680-3050.
Med-Vet International does not ship internationally.
If you become a member, you will be able to store your personal information for future ordering, join our optional mailing list, and check your order status any time you'd like. Becoming a customer will grant you access to keep track of your items, your orders purchased, easy reordering, wish lists, and even reward programs.
Creating an account is simple, just go toShopmedvet.com/member_register and set up your account information.
Yes. Most products have an alternate product of which is sold as a higher quantity. You must contact Customer Service for information regarding a certain product.
Closeout products are products that have limited stock. Once out of stock, the product will no longer be sold.
You can contact our Customer Service Department at (800)-544-7521, they will direct you to someone qualified to help you as best as they can.
Every Ad Code has an expiration date that can vary. The expiration is visible next to every Ad Code promotion. For more information, contact Customer Support.
On the home page, there is a Current Savings Page that gives customers access to various campaigns. There is also a Promo Bar that offers great promotions.
Yes, when logged into your account, click on "My Account" on the top right corner, and then select your Past Orders. This will show you a list of your past order history. Click on the order you are looking for, and the bill will be displayed, as well as a list of products for that bill.
Your payment may have been received after your bill was printed. For updated information on received payments, log onto your account on www.shopmedvet.com, or contact Customer Service.
Customers can change their account information at any time by going to View Member Info. Customers can also contact the Customer Service Department for further assistance.
Customer Service Representatives can forward a receipt after checkout. Customers can also access Live Chat Support on the home page or contact the Customer Service Department at 1-(800)-544-7521.
Yes, you can access your account from your phone. Customers can look at past history, update account information, and even place orders.
Contact Customer Service at 1-(800)-544-7521. One of our customer service representatives will be able to update your account for you.
Password Changes are made here. When logged into your account, customers can access Live Chat Support for further assistance.
Email address changes are made at shopmedvet.com. When you log into your account, you may access Live Chat Support, or contact Customer Service.
Visit our home page, and enter your email under "Join our Email List!"
When logged into your account, click on my account on the top right corner, then click on past orders. This will show you a list of your past order history. Simply click on the order you would like to replace, and click reorder. You can also select individual products by going to Easy Reorder when logged in. Contact Customer Service for a list of product codes on your last order.
Customers can access Live Chat Support or call the Customer Service Department. You can ask for a referral to a similar product, or information regarding re-stocking the product.
Your order can be delayed due to the following reasons:
- Failure to complete purchase order within 30 days.
- Major holidays or weekends.
- No response from customer service on an inquiry.
Yes, you will be able to use multiple credit cards as long as you contact the Customer Service Department by phone at 1-(800)-544-7521.
Customers can access Live Chat Support, or call the Customer Service Department.