How can I order?
You may order via our secure online website, or you may send your order request via email or fax. We are available: Monday through Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our international ordering line at +1 (800)-544-7521.

Do you provide expedited shipping options?
We do provide expedited shipping options for most items. Please contact customer service, or put a note in your order if you are requesting expedited shipping.

Do you ship to P.O. Boxes?
Yes, we do ship to P.O. Boxes which is done by priority mail.

Do you provide free shipping?
We do provide free shipping for orders over $300. Some items and locations are excluded from this offer. Please contact Customer Service for questions regarding free shipping.

How can I check the status of my delivery?
When a customer's order has been received by the shipping company, Med-Vet will receive your tracking number. You then can access Live Chat Support at shopmedvet.com, or call the Customer Service Department at 1-(800)-544-7521 to ask for the tracking number, which they can provide.

How can I cancel or reschedule a delivery or order?
You can cancel your order through Live Chat Support at shopmedvet.com, or the call Customer Service Department at 1-(800)-544-7521. Be sure to have your Invoice, Account Number, or Purchase Order number ready, along with the reason for your cancelation.

How will taxes and shipping be assessed?
Shipping is assessed by your location, type of shipping, amount of purchase, and weight of the order. Based on these factors we generate your shipping cost.

Will I have to sign for my package?
No, signing for packages is not required.

Can I combine my orders to have it shipped all at once?
Yes, depending on the amount of items, and the times of the orders placed, you must call in your request to the Customer Service Department.

How long does it take for an order to get to my destination?
Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays.

Can I have my product sent to another address other than my own address?
Yes, but some products require a license. You will not be able to ship to any address other than your licensing address.

Oops! I accidently placed my order with 4-5 Business Day delivery shipping, but I need the order tomorrow!
Orders received after 3:00pm CST will not be processed for delivery. If you contact customer service before that time, they may be able to change your shipping type.

Oops! I accidently placed my order with the incorrect shipping address, what should I do?
Call the Customer Service Department immediately at 1-(800)-544-7521, and they will provide the correct address, and switch it.

I'm Interested in a product not listed, how do I order?
If you would like to order an item that is not found on our website please email us at customerservice@shopmedvet.com for price and availability.

What is the International Delivery Policy?
View International Delivery Policy

What personal identifiable information is collected from me through the web site? How is it used, and with whom it may be shared?
Some information we collect are Names, Companies, Licensing, Phone Numbers, E-mails, and Addresses. Customer Service is granted access to this personal identifiable information for helping customers with billing purposes and to fill your orders. If we have trouble processing an order, we will also use this information to contact you.

What precautions do you take to protect my information?
When you submit sensitive information to the website, your information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.

What choices are available to me regarding the use of my data?
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. You may see what data we have about you, if any. Please change and correct any erroneous data we have about you, or express any concerns you have about our use of your data.

How can I correct any inaccuracies in my account information?
Go to Shopmedvet.com/member_info to update your account information. If other information needs to be changed, please call at 1-(800)-544-7521. One of our Customer Service Representatives will be able to update your account for you.

I have additional questions, where can I go for answers?
If you have additional questions you can access Live Chat Support on our home page, or call the Customer Service Department.

I have a prescription from my doctor / vet, can I have it filled?
No, we sell pharmaceuticals exclusively to licensed medical and veterinary professionals. We do not fill prescriptions.

How do you know if you need a Drug Enforcement Agency (DEA) license for a product purchase?
Customers will need a DEA license for controlled substances. In the product description of all controlled substances, there is information regarding needing a DEA License.

How do you know if you need a State License for a product purchase?
Customers will need a State License for pharmaceutical (RX) items. Upon checkout, a notification will alert you that one of the following products in your checkout is a Pharmaceutical. In the product description of all Pharmaceuticals, there is information regarding needing a State License.

I have additional questions, where can I go for answers?
If you have additional questions, you may access Live Chat Support on our home page, or call the Customer Service Department at 1-(800)-544-7521.

I want to return my purchase, what do I do?
Returns will not be accepted after 30 days AND there are absolutely NO returns on pharmaceuticals. Customers can access Live Chat Support or call the Customer Service Department. Returns can take up to 5 business days, (7 if during a holiday), to process once received. The refund is issued once the return is processed, and depending on your bank's policy, it can take up to 6 business days.

How long does a refund take to process?
Customers should expect a refund to be issued within 3-7 business days.

What are the shipping charges for returning an order?
If you're returning with a return goods authorization (RGA) the customer will be responsible for the return shipping costs. We will not know the amount of the return shipping, as the amount can vary per customer and product.

I have additional questions, where can I go for answers?
If you have additional questions, you may access Live Chat Support or call the Customer Service Department at 1-(800)-544-7521.

I have a prescription from my doctor/vet, can I have it filled?
No, we sell pharmaceuticals exclusively to licensed medical and veterinary professionals. We do not fill prescriptions.

Do you provide expedited shipping options?
Yes, we offer expedited shipping for most items. Please contact customer service or put a note in your order if you are requesting expedited shipping.

Do you provide free shipping?
We provide free shipping to orders over $300. Some items and locations are excluded from this offer.

How can I order?
You may order via our secure online website or you may send your order request via email or fax. We are available Monday - Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our international ordering line at +1 (847) 680-3050.

What is the International Delivery Policy?
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Med Vet International merchandise and shipping charges. FedEx International Express typically takes from 3-5 business days to reach our customers after the order leaves our warehouse, while US Postal Service Air Mail may take up to 8 weeks. If you have any questions about international orders, please e-mail us at customerservice@shopmedvet.com or call (847) 680-3050.

How will becoming a member help me in the future?
If you become a member, you will be able to store your personal information for future ordering, join our optional mailing list, and check your order status any time you'd like. Becoming a customer will grant you access to keep track of your items, your orders purchased, easy reordering, wish lists, and even reward programs.

How do I create an account?
Creating an account is simple, just go to Shopmedvet.com/member_register and set up your account information.

Do you offer bulk pricing?
Yes. Most products have an alternate product of which is sold as a higher quantity. You must contact Customer Service for information regarding a certain product.

What are closeout products?
Closeout products are products that have limited stock. Once out of stock, the product will no longer be sold.

Do you have a Catalog? How do I get one?
Yes, for our full catalog please visit View our Product Catalog, and for the Podiatry Catalog, please View Podiatry Catalog.

If I want your company to use my product, who do I contact?
You can contact our Customer Service Department at (800)-544-7521, they will direct you to someone qualified to help you as best as they can.

How long do I have to take advantage of an Ad Code?
Every Ad Code has an expiration date that can vary. The expiration is visible next to every Ad Code promotion. For more information, contact Customer Support.

How do I take advantage of your discounted products?
On the home page, there is a Current Savings Page that gives customers access to various campaigns. There is also a Promo Bar that offers great promotions.

Can I view my bill online?
Yes, when logged into your account, click on "My Account" on the top right corner, and then select your Past Orders. This will show you a list of your past order history. Click on the order you are looking for, and the bill will be displayed, as well as a list of products for that bill.

Why doesn't my last payment show up on my bill?
Your payment may have been received after your bill was printed. For updated information on received payments, log onto your account on www.shopmedvet.com, or contact Customer Service.

How do I change my account information?
Customers can change their account information at any time by going to View Member Info. Customers can also contact the Customer Service Department for further assistance.

Can I get a receipt sent to my email?
Customer Service Representatives can forward a receipt after checkout. Customers can also access Live Chat Support on the home page or contact the Customer Service Department at 1-(800)-544-7521.

Can I sign into my account from my phone?
Yes, you can access your account from your phone. Customers can look at past history, update account information, and even place orders.

I am moving to a new address, what is the best way to notify you?
Contact Customer Service at 1-(800)-544-7521. One of our customer service representatives will be able to update your account for you.

How do I change my account password?
Password Changes are made here . When logged into your account, customers can access Live Chat Support for further assistance.

How do I change my Email Address?
Email address changes are made at shopmedvet.com. When you log into your account, you may access Live Chat Support, or contact Customer Service.

How do I Subscribe to your catalogs / emails / deals?
Visit our home page, and enter your email under "Join our Email List!"

How can I replace an order I have already placed in the past?
When logged into your account, click on my account on the top right corner, then click on past orders. This will show you a list of your past order history. Simply click on the order you would like to replace, and click reorder. You can also select individual products by going to Easy Reorder when logged in. Contact Customer Service for a list of product codes on your last order.

The item I want is out of stock, what do I do now?
Customers can access Live Chat Support or call the Customer Service Department. You can ask for a referral to a similar product, or information regarding re-stocking the product.

What can cause my order to be delayed?
Your order can be delayed due to the following reasons:

1. Failure to complete purchase order within 30 days.
2. Major holidays or weekends.
3. No response from customer service on an inquiry.

Can I pay with multiple credit cards?
Yes, you will be able to use multiple credit cards as long as you contact the Customer Service Department by phone at 1-(800)-544-7521.

I have additional questions, where can I go for answers?
Customers can access Live Chat Support, or call the Customer Service Department.