Shipping Policy
Med-Vet International only ships within the U.S and U.S Territories. Shipping for the contiguous U.S is $10 for orders under $100, $5 for orders over $100, and free shipping for orders over $300.
$0 - $99 | $10
$100 - $299 | $5
$300 + | Free BEST DEAL
PO boxes are not covered under our normal
freight policy.
If you need packages shipped to PO boxes please contact our customer service team to
discuss
additional options.
Please allow up to 3 weeks for the Special Order Items to be shipped. There are no returns / cancellations on special order items.
Exemptions
Orders to Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands are shipped via USPS and charged actual freight.
Some items require additional freight such as fluids, refrigerated items, large boxed closeout products, drop shipped items, and weight intensive items. All equipment over 100lbs will be drop-shipped from the manufacturer and charged actual freight.
Med-Vet International does not sell pharmaceuticals outside of the United States.
Refrigerated Items
Some pharmaceuticals must always be refrigerated. These products have special shipping requirements and are labeled on the product page. Coldship products must ship 2nd day air. If you would like a different shipping method, you will be charged actual freight plus an additional $5 for the coldship container.
United States Shipping Costs By Zone
Zone 1 IL: $17.00
Zone 1 WI: $28.00
Zone 2: $30.00
Zone 3: $40.00
Zone 4: $42.00
Zone 5: $47.00
Zone 6: $50.00
Zone 7 & 8: $49.00
For Zone 2, Ground shipping is acceptable from October-May. (Temperature Permitting) Zone charges still apply.
View US Zones Map
Shipping Methods
Standard shipping transit times vary depending on location. For reference, below is the estimated delivery times for the US.
Additional shipping methods are available upon request. Please contact customer service or leave a comment in your order requesting expedited shipping.
Expedited Options:
Next Day Air
2nd Day Air
Priority Mail
Damaged or missing goods must be reported immediately upon receipt. Please note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Save product packaging. All shipping charges and risk of loss are the responsibility of the purchaser.
Liquidation Items
We have many items that we liquidate at the lowest price possible providing incredible deals you will find nowhere else! These prices are so low in fact, that some products may require additional freight charges just so we can cover the cost of getting the products to you. While most products will still ship under our normal freight policy, a customer service rep will contact you to notify you of any additional freight charges so that we can ensure that you keep getting these incredibly low prices on our top quality medical products. Thank you for your understanding.
Fluids
We can ship up to 2 Liters at standard freight. All additional fluids are weighed and charged at actual freight.
Dropship Items
Orders with dropship items may take up to 24 hours to provide a freight quote and they may take up to 7-10 business days to ship. There are no returns on dropship items. All dropship items and fees must be paid in full before shipping. Additional charges may apply.
Frequently Asked Questions
You may order via our secure online website, you may send your order request via email or fax, or you can call us at 1-(800)-544-7521. We are available: Monday through Friday from 7:00 AM - 5:00 PM (CST).
We do provide expedited shipping options for most items. Please contact customer service, or put a note in your order if you are requesting expedited shipping.
Yes, we do ship to P.O. Boxes which is done by priority mail.
We do provide free shipping for orders over $300. Some items and locations are excluded from this offer. Please contact Customer Service for questions regarding free shipping.
When a customer's order has been received by the shipping company, Med-Vet will receive your tracking number. You then can access Live Chat Support at shopmedvet.com, or call the Customer Service Department at 1-(800)-544-7521 to ask for the tracking number, which they can provide.
You can cancel your order through Live Chat Support at shopmedvet.com, or the call Customer Service Department at 1-(800)-544-7521. Be sure to have your Invoice, Account Number, or Purchase Order number ready, along with the reason for your cancelation.
Shipping is assessed by your location, type of shipping, amount of purchase, and weight of the order. Based on these factors we generate your shipping cost.
Controlled substance are the only products that require a signature upon delivery.
Yes, depending on the amount of items, and the times of the orders placed, you must call in your request to the Customer Service Department.
Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays.
Yes, but some products require a license. You will not be able to ship to any address other than your licensing address.
Orders received after 3:00pm CST will not be processed for delivery. If you contact customer service before that time, they may be able to change your shipping type.
Call the Customer Service Department immediately at 1-(800)-544-7521, and they will provide the correct address, and switch it.
If you would like to order an item that is not found on our website please email us at customerservice@shopmedvet.com for price and availability.