Shipping Policy

In the contiguous US, shipping is $10 for orders under $100, $5 for orders over $100, and free shipping for orders over $300.

Product Total:
$0 - $99
$100 - $299
$300 +
Shipping Price:
$10
$5
Free BEST DEAL

For International Shipping Click HereView Frequently Asked Questions

PO boxes are not covered under our normal freight policy. If you need packages shipped to PO boxes please contact our customer service team to discuss additional options.

Exemptions

Refrigeration Truck

Orders to Canada, Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands are shipped via USPS and charged actual freight.

Some items require additional freight such as fluids, refrigerated items, large boxed closeout products, drop shipped items, and weight intensive items. All equipment over 100lbs will be drop-shipped from the manufacturer and charged actual freight.

Refrigerated Items

Refrigeration Truck

Some pharmaceuticals must always be refrigerated. These products have special shipping requirements and are labeled on the product page. Coldship product must ship 2nd day air. If you would like a different shipping method, you will be charged actual freight plus an additional $5 for the coldship container.

Zones:

2: $14.00

3: $25.00

4: $25.00

5: $32.00

6: $35.00

7&8: $39.00

For Zone 2, Ground shipping is acceptable from October-May. (Temperature Permitting) Zone charges still apply.

Fluids

Refrigeration Truck

We can ship up to 2 Liters at standard freight. All additional fluids are weighed and charged at actual freight.

Shipping Methods

Shipping Icon

Standard shipping transit times vary depending on location. For reference, below is the estimated delivery times for the US.

Additional shipping methods are available upon request. Please contact customer service or leave a comment in your order requesting expedited shipping.

Expedited Options:

Next Day Air

2nd Day Air

Priority Mail

Damaged or missing goods must be reported immediately upon receipt. Please note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Save product packaging. All shipping charges and risk of loss are the responsibility of the purchaser.

Dropship Items

Shipping Icon

Dropship items may take up to 7-10 days to ship and they may have additional shipping charges.

Liquidation Items

Shipping Icon

We have many items that we liquidate at the lowest price possible providing incredible deals you will find nowhere else! These prices are so low in fact, that some products may require additional freight charges just so we can cover the cost of getting the products to you. While most products will still ship under our normal freight policy, a customer service rep will contact you to notify you of any additional freight charges so that we can ensure that you keep getting these incredibly low prices on our top quality medical products. Thank you for your understanding.

Frequently Asked Questions

Q: How can I order?

A: You may order via our secure online website, or you may send your order request via email or fax. We are available: Monday through Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our international ordering line at +1 (800)-544-7521.

Q: Do you provide expedited shipping options?

A: We do provide expedited shipping options for most items. Please contact customer service, or put a note in your order if you are requesting expedited shipping.

Q: Do you ship to P.O. Boxes?

A: Yes, we do ship to P.O. Boxes which is done by priority mail.

Q: Do you provide free shipping?

A: We do provide free shipping for orders over $300. Some items and locations are excluded from this offer. Please contact Customer Service for questions regarding free shipping.

Q: How can I check the status of my delivery?

A: When a customer's order has been received by the shipping company, Med-Vet will receive your tracking number. You then can access Live Chat Support at shopmedvet.com, or call the Customer Service Department at 1-(800)-544-7521 to ask for the tracking number, which they can provide.

Q: How can I cancel or reschedule a delivery or order?

A: You can cancel your order through Live Chat Support at shopmedvet.com, or the call Customer Service Department at 1-(800)-544-7521. Be sure to have your Invoice, Account Number, or Purchase Order number ready, along with the reason for your cancelation.

Q: How will taxes and shipping be assessed?

A: Shipping is assessed by your location, type of shipping, amount of purchase, and weight of the order. Based on these factors we generate your shipping cost.

Q: Will I have to sign for my package?

A: No, signing for packages is not required.

Q: Can I combine my orders to have it shipped all at once?

A: Yes, depending on the amount of items, and the times of the orders placed, you must call in your request to the Customer Service Department.

Q: How long does it take for an order to get to my destination?

A: Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays.

Q: Can I have my product sent to another address other than my own address?

A: Yes, but some products require a license. You will not be able to ship to any address other than your licensing address.

Q: Oops! I accidently placed my order with 4-5 Business Day delivery shipping, but I need the order tomorrow!

A: Orders received after 3:00pm CST will not be processed for delivery. If you contact customer service before that time, they may be able to change your shipping type.

Q: Oops! I accidently placed my order with the incorrect shipping address, what should I do?

A: Call the Customer Service Department immediately at 1-(800)-544-7521, and they will provide the correct address, and switch it.

Q: I'm Interested in a product not listed, how do I order?

A: If you would like to order an item that is not found on our website please email us at customerservice@shopmedvet.com for price and availability.

Q: What is the International Delivery Policy?

View International Delivery Policy

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