Return Policy
Damaged or missing goods must be reported immediately upon receipt of your order. Please note any damage or poor box conditions when signing for packages. If the shipment arrives damaged or missing items, contact the carrier immediately. Please save the product packaging. All shipping charges and risk of loss are the responsibility of the purchaser. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of purchase.
Unless another return policy is indicated, products sold by Med-Vet International are covered by the following Standard Return Policy.
Dropship Items
There are no returns on dropship items.
Returns will not be accepted after 30 days.
NO RETURNS ON PHARMACEUTICALS.
No returns on special orders. Some products may be subject to a restocking fee of up to 25%. Whether you changed your mind or are not satisfied with the product that you received, you are welcome to send it back to us for a full refund. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. Some items are not returnable.
It is our policy not to accept the return of any merchandise without first having called for a Return Goods Authorization Number (RGA#). We will supply you with an RGA#, which must be displayed on the outside of each box. Our returns department has been instructed to refuse all unauthorized returns.
Merchandise returned must be in saleable condition.
Frequently Asked Questions
Returns will not be accepted after 30 days AND there are absolutely NO returns on pharmaceuticals. Customers can access Live Chat Support or call the Customer Service Department. Returns can take up to 5 business days, (7 if during a holiday), to process once received. The refund is issued once the return is processed, and depending on your bank's policy, it can take up to 6 business days.
Customers should expect a refund to be issued within 3-7 business days.
If you're returning with a return goods authorization (RGA) the customer will be responsible for the return shipping costs. We will not know the amount of the return shipping, as the amount can vary per customer and product.
If you have additional questions, you may access Live Chat Support or call the Customer Service Department at 1-(800)-544-7521.