Frequently Asked Questions
Returns will not be accepted after 30 days AND there are absolutely NO returns on pharmaceuticals. Customers can access Live Chat Support or call the Customer Service Department. Returns can take up to 5 business days, (7 if during a holiday), to process once received. The refund is issued once the return is processed, and depending on your bank's policy, it can take up to 6 business days.
Customers should expect a refund to be issued within 3-7 business days.
If you're returning with a return goods authorization (RGA) the customer will be responsible for the return shipping costs. We will not know the amount of the return shipping, as the amount can vary per customer and product.
If you have additional questions, you may access Live Chat Support or call the Customer Service Department at 1-(800)-544-7521.