Med-Vet International is committed to giving our International customers outstanding service and fast delivery. Please read the following information so that orders going outside the United States arrive quickly and hassle free.
You may order from our secure online website or you may send your order request via email or fax. We are available Monday - Friday from 7:00 AM - 6:00 PM (CST). If you would like to place a phone order, please call our International ordering line at 1-847-680-3050.
Most of the items found at shopmedvet.com are available for International delivery. If you cannot find the item you have in mind on our website, please email us at firstname.lastname@example.org for price and availability. Customer is responsible for all delivery costs. Upon placing your order, we will inform you of shipping charges to your desired destination. If you need immediate assistance, please use the customer service chat function or call us.
We can only ship one package per International order. If your order consists of several items, one or more of which are on back order, we cannot ship the in-stock items until the back ordered items become available.If you want to receive your in-stock items right away, you must remove the back-ordered items from your order. Re-order the items when they are in stock or place the back-ordered items on a seperate order.
Wire Transfers are the only accepted payment for International orders. All Med-Vet International prices are in U.S. Dollars.
Please note: we must receive the full amount owed for International transactions. Any fees, including FX fees, are the responsibility of the buyer. Please inform your bank that Med-Vet International must receive full amount owed.
There are no U.S.A. taxes on orders shipped outside the U.S. We are not responsible for any customs handling fees, duties or taxes that result when your merchandise is imported to your country. Check with your local customs agency for details regarding possible duties or taxes on your order.
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Med-Vet International strongly suggests that you check with your local customs agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.
We ship USPS for International orders.
Some restrictions apply to shipping International: No Ethicon Sutures to the following countries: Argentina, Bolivia, Brazil, Columbia, Costa Rica, Dominican Republic, Ecuador, Iran, Mexico, Peru, Saudi Arabia, UAE, Uruguay, Venezuela. No syringe & needles to Canada.
Damaged or missing goods must be reported immediately upon receipt. Please note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Save product packaging. All shipping charges and risk of loss are the responsibility of the purchaser.
Frequently Asked Questions
Q: What should International customers do if there is a problem registering or ordering on www.shopmedvet.com?
A: If you are having a problem with the registration or ordering of products, we would be happy to place your order for you. Please fax or email your order to us at fax: 1- (847)-680-4440 or email@example.com. Please include your name, shipping address, daytime phone number, email address, and item number.
Q: How are International Back Orders handled?
A: We can only ship one package per International order. If your order consists of several items, one or more of which are on back order, we cannot ship the in-stock items until the back ordered items become available. If you want to receive your in-stock items right away, you must remove the back ordered items from your order and re-order them when they are in stock. Please place the back ordered items on a separate order.
Q: What is the International delivery policy?
A: International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost as it is not included with your Med-Vet International merchandise and shipping charges. FedEx International Express typically takes 3-5 business days to reach our customers after the order leaves our warehouse; as US Postal Service Air Mail may take up to 8 weeks. If you have any questions about International orders, please e-mail us at firstname.lastname@example.org or call (847) 680-3050.
Q: What types of payments are accepted for International orders?
A: We only accept Wire Transfers for International orders.